7 months ago
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Tamil Nadu-based Wintrack Inc. said it has ceased import-export activities successful India, effectual October 1, 2025, alleging harassment by Chennai Customs officials. The latter, however, has denied the allegations.
According to the company’s website, Wintrack enables buyers to effortlessly store from immoderate China and Thailand e-commerce website and bask seamless doorstep transportation anyplace successful India.
Taking to X connected Wednesday (October 1, 2025), Wintrack claimed its “difficult decision” comes aft “repeated and unjustified harassment by officials astatine Chennai Customs” implicit the past 45 days.
“Earlier this year, erstwhile we exposed instances of bribery, we faced retaliatory actions that person severely impacted our quality to behaviour business. Despite our champion efforts, the sustained efforts person made it intolerable to proceed operations,” the institution alleged.
The company’s laminitis Prawin Ganeshan, successful different station connected X, said Chennai Customs had raised an contented for the archetypal clip this twelvemonth implicit charging cables not being declared separately. He said the shipment successful question was a massager. “How tin a mill merchantability a massager without a charging cable? The charging cablegram is included arsenic portion of the caller merchandise kit; each caller merchandise requires a charging cablegram to function,” helium said.
“Charging cables are not sold separately and are ever listed successful the packing list. EPR and LMPC compliances were manually requested for the archetypal time, causing delays and demurrages. The instrumentality has loopholes, and officers exploit them astatine their discretion,” helium further alleged.
Customs responds
Chennai Customs categorically denied the allegations made by Wintrack and its founder.
“The allegations of harassment and non-cooperation are demonstrably false. At nary signifier was immoderate outgo oregon bribe demanded — each queries pertained strictly to mandatory statutory compliance nether Battery Waste Management Rules 2022, BIS Act 2016, Legal Metrology (Packaged Commodities) Rules 2011, and Customs Act 1962,” it said.
“The importer’s societal media posts uncover a calculated pattern: allegations of corruption erstwhile facing morganatic scrutiny, followed by deletion of his thread erstwhile facts of usurpation by importer are placed connected record. This selective communicative is simply a deliberate maneuver to unit officials into releasing cargo without pursuing owed process. We categorically authorities that each enactment taken was legally mandated, procedurally proper, and based connected documented violations discovered during examination,” Chennai Customs said.
Chennai Customs said it volition not beryllium deterred by mendacious allegations from performing its statutory duties. “We stay committed to lawful, transparent, and nonrecreational behaviour portion enforcing regulations designed to support nationalist health, user safety, and biology standards,” it said.
The Central Board of Indirect Taxes and Customs, successful a station connected X, clarified that the contented pertains to misdeclaration and misclassification by the importer. Chennai Customs has already responded connected this aspect. Subsequently, the importer has shared definite names and screenshots connected Twitter. The substance has been noted, and each facts volition beryllium duly examined. Necessary action, arsenic warranted nether the law, volition beryllium taken, it assured.
