5 months ago
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As portion of the archetypal signifier of State-wide motorboat of Aadhaar Seva Kendras (ASKs), a caller centre was inaugurated by the Unique Identification Authority of India (UIDAI) adjacent the District Court present connected Friday.
Madurai Deputy Collector M. Kaleeswari, along with Director of UIDAI Regional Office, Bengaluru, Pawan Kumar Pahwa, inaugurated the caller facility.
Mr. Pahwa told the press that they had planned to unfastened adjacent to 30 ASKs in the State successful a phased mode to cater to the needs of the public.
“As portion of the archetypal phase, Madurai ASK was opened, and pursuing this, an ASK in Chennai volition beryllium opened successful the archetypal week of January 2026,” helium added.
Subsequently, 8 much ASKs would travel up successful 8 districts by March 15 and 20 much ASKs by September 30, helium added.
“As the 30 ASKs in assorted parts of the State would cover almost all of the districts, we person upgraded the facilities available in each centre,” helium noted.
While only Aadhar instauration and updation were done successful the old centres, the caller ones would have facilities to code nationalist grievances regarding biometrics, updates, enrolments, etc.
“The complaints raised successful the centres will beryllium instantly taken up astatine the regional centres, from wherever the technology centre would take up the substance for earlier resolution,” Mr. Pahwa added.
Also, the 30 ASKs to beryllium opened successful the State would autumn nether 3 types — A, B, and C. Madurai with 8 operators would autumn nether benignant B, and the Chennai centre with 15 operators would beryllium brought nether benignant A, he stated.
The new centres equipped with online ailment mechanisms to marque it much user-friendly would code the grievances and different works wrong a day, helium assured.
Since 400 to 500 transactions could beryllium completed successful a time successful Madurai centre alone, taking up online complaints and providing online appointments had been made much efficiently, Mr. Pahwa said.
Regarding when UIDAI would supply each the services for free, he said basal services similar instauration and updation of existing accounts were already provided for free.
Ms. Kaleeswari instructed the unit astatine the ASK to equip themselves with each the indispensable details astir Aadhaar.
Since they would beryllium handling critical details, they should guarantee that each the entries were made decently arsenic per the Standard Operating Procedure issued to them, she noted.
Instead of making issues much complex, she said the unit should consult their seniors successful cases of difficult situations and problems.
