Tele-MANAS helpline sees rise in callers turning to humans after AI falls short on mental health

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One of Tele-MANAS’s strongest features is anonymity. Callers are not required to uncover  their identity, determination  oregon  name. 

One of Tele-MANAS’s strongest features is anonymity. Callers are not required to uncover their identity, determination oregon name.  | Photo Credit: File Photo

In an property of Artificial Intelligence-generated answers, quality transportation is inactive proving irreplaceable successful moments of distress. At the Tele-MANAS helpline (14416) successful Hyderabad, counsellors are progressively proceeding from callers who person already turned to AI tools to marque consciousness of their emotions, but find their concerns lingering, prompting them to question a existent quality dependable connected the different extremity of the telephone line.

“They travel and archer america clearly, ‘I spoke to ChatGPT, but it didn’t work. Finally, it suggested I telephone a helpline. That infinitesimal is revealing. It shows both, the increasing scope of AI successful idiosyncratic decision-making and its limits erstwhile it comes to quality distress,” says P. Jawaharlal Nehru, elder counselling scientist astatine the helpline.

Published - April 27, 2026 12:18 americium IST

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