Technical glitches in CBSE portal leave students seeking re-evaluation stranded

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Central Board of Secondary Education (CBSE) recovered itself successful the oculus of a storm, aft a Delhi-based Class 12 pupil Vedant was brutally trolled online and called a ‘Pakistani,’ erstwhile helium took to X to kick astir the unexpectedly debased marks helium received successful Physics. He alleged that it is not simply a ‘rechecking,’ contented but whitethorn beryllium a superior answer-sheet speech oregon tagging mistake successful CBSE’s Onscreen Marking System (OSM).

“After receiving unexpectedly debased marks successful Physics, we applied for photocopies of my reply sheets done the CBSE re-evaluation process. Today we received the copies. And I americium shattered due to the fact that the Physics reply expanse uploaded by CBSE is not mine.”

“I cognize this is not my handwriting and it did not person the questions I attempted…We cautiously compared the Physics transcript with my English reply sheet, my Computer Science reply sheet, my mean handwritten notes. The English and Computer Science copies intelligibly lucifer each other. But the Physics transcript looks similar it belongs to different pupil entirely,” helium further stated.

CBSE officials told The Hindu that determination was so a premix up with regards to Vedant’s Physics reply transcript and his archetypal reply transcript was aboriginal located and handed implicit to him connected Monday (May 25, 2026).

Another pupil Sanjana took to X stating, “I gave Class 12 boards and was shocked to spot 11/70 successful Chemistry theory. I expected overmuch higher. I archetypal though that the scanned transcript mightiness beryllium blurry, but it does not lucifer my reply expanse astatine all…”

“I applied for CBSE re-evaluation. The scanned transcript of my chemistry expanse I received does not lucifer my handwriting oregon written responses.”

Asked CBSE for elaborate report, says Pradhan

After aggregate students person complained astir the caller On-Screen Marking (OSM) strategy introduced by CBSE for evaluating Class 12 reply papers successful what is its archetypal ever nationwide integer rotation out, Union Minister for Education Dharmendra Pradhan stated that helium had asked CBSE for a elaborate study connected the glitches.

“IIT Madras and IIT Kanpur volition look into the method glitch faced by the CBSE portal. Those who applied for the revaluation volition get a scanned copy. I’ve taken it seriously. The authorities is looking into it successful detail. I americium assured that with the guidance of IIT Madras and IIT Kanpur, it volition beryllium resolved,” Mr. Pradhan stated.

The adept teams volition instrumentality focused technological improvements of the systems and method workflows and volition specifically analyse portal stableness and server performance. “The squad volition besides analyse the wide IT infrastructure robustness and assistance intaking corrective measures to guarantee that login authentication, idiosyncratic entree systems and outgo gateways are close and successful order,” an authoritative from the Ministry of Education explained.

In the OSM system, alternatively of traditionally checking carnal copies, the evaluators checked the scanned reply sheets onscreen. Officials successful the Education Ministry confirmed that 98 lakh reply books were scanned and evaluated digitally. Experts said that each reply publication averages 20 sheets which means that astir 1.96 crore pages were scanned successful a compressed timeline, astatine centres with varying infrastructure and partially trained staff.

CBSE warned teachers arsenic aboriginal arsenic February 2026

CBSE had been warned by teachers arsenic aboriginal arsenic February 2026 that evaluators had not received structured grooming for tackling OSM system, careless the committee went up with implementing it.

While CBSE had promised that OSM method of valuation would pb to greater transparency, velocity and accuracy, according to it’s ain data, implicit 68000 reply books had to beryllium rescanned owed to mediocre representation quality, and implicit 13,500 were pulled for manual rechecking.

In the results announced earlier this month, Class 12 walk percent dropping to 85.20% little than 3 percent points from past year. Having received little than expected marks, students began applying successful ample numbers for re-evaluation connected the portal which opened connected May 19 and astir instantly crashed nether the value of applications.

After encountering the glitch, students were stranded mid-process arsenic CBSE pulled retired the exertion nexus from its website entirely.

The portal past reopened connected May 20, with CBSE claiming that 1.27 lakh applications had been submitted for 3.87 lakh scanned copies.

Students who had paid fees connected May 20 reported that outgo had been deducted but nary confirmation had been received. “Students were successful acheronian adjacent aft implicit 24 hours had passed since the malfunction. Some were capable to successfully use later, others inactive complained of the process not working. Login failures, exertion submission errors, download failures continued to beryllium reported,” a genitor of a Class 12 CBSE pupil told The Hindu, requesting anonymity.

Portal slipped into attraction mode

As of May 21, the portal again slipped into attraction mode. The CBSE extended the deadline for exertion doubly — successful its effort to remedy the situation. On May 22, it said that the extended past day for exertion was May 24. It aboriginal extended the deadline till May 25 (midnight). “It besides promised to refund immoderate excess outgo that was unduly deducted,” a CBSE authoritative said.

Students who managed to entree their scanned reply sheets shared screenshots connected societal media of copies that appeared blurred, unreadable oregon having rotated pages. “Some scans showed overlapping elements — browser bars, timestamps — obscuring the existent written content. Students posed an evident question — if we cannot work these copies, however did examiners measure them? Multiple students identified answers that lucifer authoritative marking strategy - yet marks were deducted. Evaluators person complained of surface fatigue, mediocre scan solution and missed answers during the OSM process,” pointed retired educationist and RTI activistic Keshav Agarwal.

Many students received their main reply booklets but supplementary sheets were absent. Additionally, students person besides identified aggregate prime question responses marked arsenic close but awarded zero marks. “In OSM, MCQs are evaluated done a integer overlay system, if the scan is misaligned the effect and overlay whitethorn not match,” an authoritative told The Hindu.

CBSE has not commented connected however valuation prime was maintained erstwhile OSM strategy was allegedly defective.

“Class 12 CBSE students person been nether immense unit and portion chasing a portal that keeps crashing, they are simultaneously preparing for the RENEET exam, CUET UG exam and truthful on. Every hr mislaid navigating a breached re-evaluation portal is an hr taken distant from competitory exam readiness,” Mr. Agarwal pointed out.

Response for RTI query

According to a effect received for a Right to Information (RTI) query filed by Mr. Agarwal, CBSE stated that it had collected implicit ₹3 crores for providing photocopies of reply sheets to students successful Class 10 and 12 for FY2024-25. “Based connected the aforementioned information it tin beryllium deduced that past twelvemonth astir 50,000 students applied (in Class 10 and 12 combined) for accessing reply sheets. Further full fees received by the CBSE for re-checking the results amounted to implicit Rs 20 crore being collected from students,” Mr. Agarwal mentioned.

In the existent year, 1.27 lakh applications for accessing reply sheets person been received from Class 12 students alone.

After the existent year’s OSM fiasco, CBSE slashed the re-revaluation interest by up to 85% — with scanned copies present costing ₹100 per taxable from earlier ₹600 (which was the outgo successful FY2024-25). “A afloat interest refund has been promised if marks summation aft re-evaluation,” the CBSE authoritative said.

“However, CBSE should clasp a ceremonial method audit, and instrumentality accountability for scanning deficiencies, and supply clarity connected however valuation prime tin beryllium maintained,” argued Mr. Agarwal.

Congress wide caput in-charge of communications, Jairam Ramesh, said the CBSE introduced an On-Screen Marking (OSM) strategy for Class 12 committee examinations, which has thrown into chaos the world futures of lakhs of children crossed the country.

He’s portraying himself arsenic immoderate saviour by bringing successful IIT-Kanpur to assistance code these method issues. The question truly is wherefore these issues were not anticipated? Why did the CBSE and the ministry not program cautiously earlier adopting this OSM system? Why did it instrumentality the curate truthful agelong to respond to this issue?” Mr. Ramesh said.

“The Mantri Pradhan owes the state his resignation, and the Pradhan Mantri owes america answers to wherefore this Minister — who is openly disrupting the aboriginal of India’s students with his ineptitude — has been allowed to proceed for truthful long,” helium said.

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