5 months ago
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Union Civil Aviation Minister K. Rammohan Naidu connected Monday (December 8, 2025) informed Rajya Sabha that the authorities has initiated an enquiry into IndiGo’s wide formation cancellations that near respective 100 flyers stranded crossed airports successful the country. He said strict enactment volition beryllium taken against the relation to acceptable an illustration for different airlines.
Blaming the hose for its nonaccomplishment to negociate the unit and work roster done its day-to-day operations, Mr. Naidu said: “We are not taking this concern lightly. We are doing an inquiry. We volition instrumentality very, precise strict enactment not lone for this concern but besides arsenic an example.”
Congress MP Pramod Tiwari raised questions connected whether the IndiGo situation was caused by a responsibility successful the Automatic Message Switching System (AMSS), a method contented that disrupted formation services successful aboriginal November. Mr. Naidu said the IndiGo situation was not related to AMSS but was owed to anomalies and mismanagement successful the airline’s interior unit roster system.
Elaborating connected the caller Flight Duty Time Limitations (FDTL) guideline, which was framed aft a High Court bid successful April this year, the Minister said determination were 22 FDTL guidelines, retired of which 15 were implemented from July 1, 2025 and the remaining 7 from November 1, 2025.
According to Mr. Naidu, aggregate stakeholders were consulted including IndiGo regarding the implementation of FDTL, and the authorities had made it precise wide that each airlines volition person to travel the rules without immoderate compromise connected safety. Since November 1 this twelvemonth erstwhile these rules came into effect, Mr. Naidu said the Directorate General of Civil Aviation (DGCA) has been successful continuous consultation with each airlines, arsenic they person requested definite exemptions owed to variations successful their operations.
“After thorough consultation and information hazard assessment, indispensable variations and exemptions person been fixed beforehand,” Mr. Naidu said, adding that the situation took spot astir 1 full period aft the cognition of the caller FDTL.
‘Nothing was flagged’
Blaming IndiGo wholly for the crisis, Mr. Naidu said that adjacent connected December 1 erstwhile the Ministry met with IndiGo connected FDTL, arsenic it required immoderate clarification, the institution did not emblem the contented that caused the crisis.
“This is simply a day-to-day cognition — thing that IndiGo should person maintained. IndiGo was expected to negociate the unit roster done its day-to-day operations,” Mr. Naidu said.
“If determination is immoderate mis-compliance, non-compliance, non-adherence for immoderate azygous person, entity and organisation, oregon immoderate relation functioning successful this civilian aviation, we volition instrumentality very, precise strict enactment truthful that we acceptable an illustration successful the industry,” helium added.
Mr. Naidu besides said that the authorities wants to person astatine slightest 5 airlines and steps are being taken to promote competition. “This is the clip to commencement an airline,” helium said.
The Minister besides informed that a total of 5,86,705 passengers’ tickets were cancelled and refunded betwixt December 1-7, amounting to a full of ₹569.65 crore. From November 21 till December 7, this fig comes down to 9,55,591 passengers whose tickets were cancelled and refunded, amounting to a full of ₹827 crore. Around 4,500 bags were delivered to customers retired of the full 9,000 bags with the people to present the remaining bags successful the adjacent 36 hours, helium said.
The Minister informed the House that IndiGo operated 1,802 flights to 137 retired of 138 destinations with 500 cancellations.
The Opposition staged a walkout claiming that the Minister failed to reply their questions regarding the issue.
