Spam calls: DoT to mandate display of KYC-registered names on incoming calls

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Representational representation  only. File

Representational representation only. File | Photo Credit: Getty Images/iStockPhoto

In the adjacent fewer months, the Department of Telecommunications (DoT) volition mandate telecom operators to amusement the KYC-registered sanction of each incoming callers utilizing Indian telephone numbers. Currently, a proceedings for this is ongoing successful Haryana alone.

The feature, known arsenic Caller Name Presentation (CNAP), volition usage the aforesaid exertion that telecom operators specified arsenic Reliance Jio and Bharti Airtel usage to emblem definite calls arsenic “Suspected” oregon “Suspicious,” but alternatively of those words, the caller ID volition show the sanction a fig was registered with.

The determination has been projected since 2022 arsenic a cardinal measurement successful warring fraud and spam calls, by allowing users to surface calls earlier they reply them. The determination is assertive — countries that person mandated CNAP, similar Qatar, person lone done truthful for corporates placing calls. The diagnostic volition beryllium enabled by default, and users mightiness person the prime to disable seeing the KYC sanction of radical from whom they person calls, with the corollary — concealing one’s sanction from telephone recipients — being disposable lone to restricted enactment installation users, similar Ministers and apical authorities officials.

Anti-spam move

With the move, the DoT and the Telecom Regulatory Authority of India (TRAI), which released recommendations earlier this twelvemonth connected the installation astatine the former’s request, said that scammers and spam callers would find it harder to person their calls answered, particularly present that each telephone recipients would beryllium capable to surface to whom a definite incoming call’s fig corresponds.

The Cellular Operators Association of India (COAI), which supported the move, expressed reservations during a 2022 consultation by the Telecom Regulatory Authority of India. “Under CNAP, determination whitethorn beryllium genuine cases wherein immoderate users are not keen to stock their name,” the manufacture assemblage said successful a filing. COAI represents Airtel, Jio, and Vi.

Other manufacture groups and 1 civilian nine organisation, the Internet Freedom Foundation, raised privateness concerns, peculiarly for women. 

However, the DoT pushed ahead, arsenic this would lone disclose the identities of radical placing a call, and not exposure the identities of radical being called; Truecaller, a fashionable work that provides crowdsourced individuality accusation for incoming calls, allows users to look up a number’s registered proprietor without receiving a telephone from them. The DoT did not respond to a questionnaire connected the advancement of the Haryana pilot, wherever operators are investigating their systems to guarantee that the KYC-registered names tin beryllium retrieved from their databases and displayed to telephone recipients successful time.

On by default

In 2024, TRAI dismissed these privateness concerns, and pointed retired successful its recommendations that a installation called Caller Line Identification Restriction (CLIR) permitted users to withhold their individuality if needed. This installation is disposable to apical authorities officials, Ministers, the President, and quality agencies. CLIR masks the fig from which an individual’s telephone telephone is coming.

“The DoT, which had sought TRAI’s recommendations connected this issue, and is overseeing the aviator successful Haryana, sought a cardinal modification to TRAI’s recommendations: portion the telecom regulator recommended an opt-in approach, wherever users would motion up for CNAP, DoT said it should beryllium enabled by default. TRAI received this feedback arsenic a alleged “back-reference,” a ceremonial petition to amend its recommendations, and “noted” the input, clearing the mode for CNAP’s rollout connected astir smartphones, with diagnostic handsets arsenic an contented that DoT said would beryllium looked into by the Ministry of Electronics and Information Technology (MeitY). 

Published - December 03, 2025 12:27 p.m. IST

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