6 months ago
1
The Southern Railway wrong a week aft soft-launching of the grievance redressal for the catering stalls and canteens operated successful railway stations crossed the metropolis has penalised a canteen contractor for serving mediocre prime food. The Chennai part of the Southern Railway had precocious launched QR code-based grievance and feedback registration for passengers of the catering stalls.
A. Elumalai, Public Relations serviceman of the Chennai division, said the QR codification inaugural is simply a aviator task carried retired successful collaboration with RailMadad, and aims to marque it easier for passengers to registry complaints and stock feedbacks regarding catering stalls. The passengers could registry immoderate grievances regarding overcharging, deficiency successful service, nutrient prime and quantity, non-availability of food, h2o and hygiene.
Mr. Elumalai said that they received complaints of nutrient prime and implicit charging of terms successful a fewer stalls located successful Dr. MGR Central and Egmore stations. The railway officials, connected verification, recovered the complaints to beryllium genuine and person penalised the contractor of the stalls. The Chennai part has astir 50 stalls and canteens selling nutrient and beverages, helium added.
The strategy involves installation of unsocial QR codes successful each the catering stalls.
By scanning the QR codification passengers are provided with indispensable details of the stall’s determination and the presumption code. Upon scanning, they are directed to the RailMadad portal for registering their grievances. Once immoderate ailment gets registered, alerts regarding complaints are instantly sent to the respective Catering Inspectors and Station Managers, enabling them to be to the issues promptly.
Social activistic R. Senthil said the inaugural was a overmuch needed 1 arsenic it would assistance successful not lone preventing overcharging of nutrient items but besides helps to curb merchantability of spurious nutrient items at these stalls.
