7 months ago
2
In a bid to streamline the ticketing process, South Western Railway (SWR) has launched the Mobile Unreserved Ticketing System (MUTS) Sahayak Scheme astatine the KSR Bengaluru Station. This makes SWR the archetypal railway portion successful the state to present the initiative.
Under the scheme, trained MUTS Sahayaks volition usage MUTS handheld devices to contented unreserved tickets to passengers. The determination is aimed astatine easing congestion astatine summons counters and providing commuters with a quicker, hassle-free enactment for purchasing tickets, according to officials.
The KSR Bengaluru is among 5 NSG-1 class stations identified by the Railway Board for the aviator implementation of the MUTS Sahayak model.
According to officials, the strategy is expected to importantly trim rider queues astatine accepted booking counters and assistance railway officials negociate crowds much efficiently, particularly during highest hours.
“The motorboat of the MUTS Sahayak Scheme marks an important measurement towards enhancing rider convenience done the usage of technology. By enabling Sahayaks to contented unreserved tickets done handheld MUTS devices, we are providing passengers with an further ticketing enactment and reducing the unit connected accepted counters,” said Manjunath Kanamadi, Chief Public Relations Officer, SWR.
Since the instauration of the MUTS from October 30 to November 3, 6,212 tickets were sold, generating a gross of ₹4,63,110. Meanwhile, successful the aforesaid period, the Unreserved Ticketing System (UTS) astatine the KSR Bengaluru City railway presumption recorded a footfall of 1,46,762 passengers, according to the SWR.
The officials said that the determination would assistance code 1 of the biggest challenges faced by regular commuters, agelong queues successful beforehand of summons counters. “With the MUTS Sahayaks present assisting passengers directly, the request for opening further counters astatine respective stations whitethorn besides reduce,” Mr. Kanamadi added.
