5 months ago
1
Balak Ram Negi, Divisional Railway Manager, Tiruchi, connected Wednesday inaugurated the Railway Protection Force (RPF) Assistance Management System astatine Srirangam Railway Station successful the beingness of P.K. Selvan, Additional Divisional Railway
Manager, Prashant Yadav, Senior Divisional Security Commissioner and different seniorofficials.
At galore important wayside stations, the beingness of RPF unit is limited. To heighten responsiveness and supply a modern, integer method for reporting incidents, the proactive RPF Assistance Management System has been developed. According to sources, the strategy offers passengers an effortless mode to question assistance during emergencies, lodge complaints, and link straight with RPF personnel. It is designed to amended connection speed, guarantee close ailment reporting, and streamline the handling of rider information concerns.
Before implementation, the strategy was tested astatine Tiruchi Junction. Since it received affirmative feedback, the officials said it had been introduced astatine Srirangam station.
It is simply a touch-based, multilingual, user-friendly interface accessible done kiosks installed astatine railway stations. The strategy allows passengers to rapidly prime their contented from predefined categories. They volition person to supply each accusation to question assistance. It volition subsequently scope the RPF personnel. The digitalised ailment volition importantly reduces effect clip and enhances monitoring, documentation, and coordination wrong the RPF work network.
The passengers tin question assistance connected theft, harassment, suspicious activities, information threats and others.
Sources added that the strategy was the archetypal specified inaugural crossed Indian Railways and was presently being tested successful Tiruchi Division. Kiosks are planned to beryllium installed adjacent astatine Thanjavur and Chidambaram. Based connected rider feedback, the installation volition beryllium extended to different important and wayside stations successful the division.
