3 months ago
1
In an effort to fortify rider information and security, the Railway Protection Force has extended the RPF Assistance Management System to 2 much railway stations – Puducherry and Chidambaram -- successful Tiruchi Railway Division.
The RPF Assistance Management System is simply a touch-based integer kiosk installed astatine railway stations, enabling passengers to question assistance, lodge complaints, and straight link with RPF personnel.
The exertion bundle for the RPF Assistance Kiosk was developed with the assistance of 3 BCA students of St. Joseph’s College, Tiruch - Noel Sebu, Mariya Efron and Joe Rakesh.
The strategy was archetypal tested astatine Tiruchi Railway Station, wherever it received affirmative feedback from the travelling public, and aboriginal introduced astatine Srirangam Railway Station wherever astir 30 complaints related to theft, mislaid property, suspicious activities and harassment were addressed efficaciously connected a real-time basis, according to railway officials.
The strategy has been developed to supply speedy and casual entree to assistance, peculiarly astatine important way-side railway stations wherever the beingness of RPF/Government Railway Police unit is minimal.
During the Republic Day parade, Balak Ram Negi, Divisional Railway Manager, Tiruchi, handed implicit the 2 RPF Assistance Kiosks to Prashant Yadav, Senior Divisional Security Commissioner, for installation astatine Puducherry and Chidambaram railway stations, according to a property merchandise from Tiruchi Railway Division.
Improving rider information and spot done faster entree to assistance; providing a elemental and user-friendly interface suitable for each property groups; enabling close integer ailment reporting; supporting multilingual users for wider accessibility and enabling real-time alerts to RPF Control Rooms for swift enactment are among the cardinal objectives of the project.
The kiosks person been designed with easiness of usage arsenic priority. Passengers tin prime the issues they privation to study from intelligibly displayed options. The strategy supports Tamil and English and besides features a voice-based reporting enactment allowing passengers to grounds their complaints, which is peculiarly adjuvant for aged passengers, those nether stress, oregon situations wherever typing is difficult.
An exigency assistance fastener enables passengers to nonstop instant alerts without entering aggregate details, ensuring contiguous attraction from RPF personnel. Additionally, passengers person the enactment to straight talk with the RPF Control Room during captious situations.
The strategy would beryllium expanded to much stations depending connected rider feedback and operational needs, the merchandise added.
