Regulation, supervision must remain risk-based, tech-neutral: Malhotra

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 Reserve Bank of India (RBI) Governor Sanjay Malhotra.

Reserve Bank of India (RBI) Governor Sanjay Malhotra. | Photo Credit: KUNAL PATIL

With integer technologies dominating the fiscal scenery and redefining the operations of regulated entities, regularisation and supervision by the regulator indispensable stay risk-based, proportionate, and technology-neutral said Reserve Bank of India (RBI) Governor Sanjay Malhotra.

He was delivering an code on the taxable ‘Regulation and Supervision – Adapting to the Digital Age  astatine the Third Annual Global Conference of the College of Supervisors’ astatine Mumbai connected Friday. 

“Technology must embed compliance, not bypass it; and accountability indispensable stay human, and automation should not dilute accountability —it should sharpen it,” helium emphasised. 

He said portion digitalisation was widening access, enhancing efficiency, improving convenience, and enabling acold much tailored fiscal services, astatine the aforesaid time, it was reshaping the quality and standard of risks. 

“It is besides accelerating the transmission of disruptions and risks underscoring the request for agility successful regulatory and supervisory response,” helium said. 

Emphasising that the cardinal architecture of regularisation and supervision remains the aforesaid adjacent successful the integer era, helium said they inactive travel the guiding rule of hazard sensitivity.

“Regulated entities inactive person their stakeholders’ involvement topmost successful mind. Nonetheless, digitalisation has altered the scenery successful galore ways,” helium said.

He said regulated entities should amended recognize regulatory expectations and requirements, peculiarly successful the areas wherever models, partners, data, and integer transportation make caller forms of risk. 

“They request to imbibe the essence of regularisation and travel the tone of it and not simply travel a tick-box based compliance culture. Our endeavour, rather, should beryllium to make communal knowing which tin trim frictions and amended outcomes,” helium pointed out. 

Stressing that supervisors and regulators indispensable supply timely inputs and clarifications, helium said supervision should not lone enforce existing regulations, but besides assistance refine them by flagging regulatory gaps and inconsistencies observed during supervisory engagements. 

“The amendments to the co-lending directions and lending against golden and metallic jewellery past twelvemonth were fewer caller examples wherever feedback from each the stakeholders helped america refine regulations. This feedback process is not conscionable constricted to supervisory engagement but besides includes regulatory oregon supervisory reporting of data,” helium said. 

Highlighting the value of usage of exertion for the payment of customers helium said integer channels facilitate fiscal inclusion and convenience. 

“But, without guardrails, they tin besides facilitate opaque pricing, anemic disclosures and inappropriate betterment practices,” the Governor flagged.

“Our purpose should beryllium to guarantee that digitalisation and innovations are aligned with just outcomes for consumers. A cardinal constituent of this endeavour should beryllium to support customers from the menace of rising integer frauds, which has engaged nationalist attention,” helium emphasised. 

“While banks and different regulated entities individually should proceed to amended their tools, techniques and processes successful preventing and tackling integer frauds, this is an country wherever we request to collaborate with each different to physique analytics and tools to observe mule accounts and suspicious transactions timely and pre-emptively,” helium said. 

Published - January 09, 2026 09:17 p.m. IST

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