RBI to launch two-months campaign to resolve pending grievances with Ombudsman

The Reserve Bank of India (RBI) volition motorboat a two-month run from January 2026 to resoluteness each grievances pending for much than a period with the Ombudsman.

RBI Ombudsman strategy helps supply cost-free redressal of lawsuit complaints involving deficiency successful services rendered by entities regulated by RBI, if not resolved to the restitution of the customers oregon not replied wrong a play of 30 days by the regulated entity.

"We person been focussing connected improving lawsuit services. We person taken a ample fig of measures successful this regard. Renewal of Know Your Customer (Re-KYC), fiscal inclusion and “Aapki Poonji, Aapka Adhikar” [Your Money, Your Right] campaigns are immoderate of the initiatives taken successful relation with different stakeholders," RBI politician Sanjay Malhotra said portion announcing the result of the Monetary Policy Committee (MPC) meeting.

Earlier successful the year, RBI reviewed Citizens Charter excessively and made applications for each its services online. "We are publishing the summary of our monthly disposal and pendency of assorted applications connected the archetypal of each month. I americium blessed to enactment that much than 99.8% of the applications are disposed of wrong stipulated timelines. However, successful the caller past, arsenic a effect of receipt of a ample fig of grievances, pendency with the RBI Ombudsman has increased.” Mr. Malhotra said.

"I exhort each regulated entities to support customers cardinal successful their policies and operations, amended lawsuit work and trim grievances. Further, we suggest to clasp a two-month run from January 2026 with an purpose to resoluteness each grievances pending for much than a period with the RBI Ombudsman," Mr. Malhotra said. He besides urged the enactment of each regulated entities successful this endeavour.