5 months ago
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Officials from the Directorate General of Civil Aviation (DGCA), the Ministry of Civil Aviation, and the Airports Authority of India met with the Prime Minister’s Office precocious Tuesday (December 9, 2025) evening to sermon IndiGo’s caller formation disruptions and reappraisal measures for redressing passenger complaints related to refunds, missing baggage, and assemblage absorption astatine airports.
The gathering followed Minister of Civil Aviation Ram Mohan Naidu meeting IndiGo CEO Pieter Elbers, who was summoned the Ministry pursuing which helium ordered 10% of formation cancellations arsenic good arsenic focused connected the airline’s effect successful dealing with rider issues owed to the cancellation of implicit 5,000 flights since November.
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The hose has decided to region 400 to 500 flights successful bid to stabilise its formation docket oregon treble what the authorities has ordered.
An hose authoritative said passengers would present beryllium informed astatine slightest 72 hours successful beforehand successful lawsuit of formation cancellations — a process that had failed implicit the past week owed to a system-wide breakdown. As a result, galore passengers reached airports lone to find their flights delayed for hours and yet cancelled, starring to overcrowding and aggravated confrontations with IndiGo crushed staff.
The hose is present operating a full of 1,800 regular flights retired of the full of astir 2,200-2,300 flights.
The hose has issued refunds of ₹829 crore to passengers successful refunds and 4,500 of the 9,000 missing bags had been delivered to their customers.
