8 months ago
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Consumer Affairs Secretary Nidhi Khare connected Monday (September 29, 2025) said the government's National Consumer Helpline (NCH) has received 3,000 complaints related to GST since the implementation of reduced taxes.
"We person truthful acold received 3,000 user complaints. We are sending them to the CBIC (Central Board of Indirect Taxes and Customs) for further action," Ms. Khare told reporters connected the sidelines of an event.
“The Consumer Affairs Ministry is intimately monitoring instances wherever consumers are being cheated done misleading discount practices to debar passing connected the benefits of reduced GST rates,” she said.
“The Ministry is deploying artificial quality and chatbot exertion to get a clearer representation of complaints crossed assorted sectors,” she added.
The complaints mechanics comes amid concerns that retailers whitethorn not beryllium afloat passing connected the payment of GST complaint reductions to consumers, prompting the authorities to fortify its monitoring systems.
