7 months ago
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The Namma Kovai national mobile application, an inaugural of the Coimbatore Corporation, has recorded constricted usage among residents since its motorboat successful April this year.
The app is intended to supply residents a azygous level to entree municipal services digitally. It lets users wage spot tax, underground drainage and h2o charges, registry complaints, and besides petition exigency services. It provides accusation specified arsenic interaction details of officials and councillors, locations of children’s parks, schools, and taxation postulation centres, and allows residents to download commencement certificates.
According to the Coimbatore Corporation, implicit 5,000 radical person downloaded the app, truthful far.
Some residents person highlighted issues affecting usability. V. Swathi said, “Even though the idiosyncratic interface is simple, the outgo enactment is not so. It redirects to the Citizen Web Portal, which is complex. Payments should beryllium handled wrong the app itself. Property taxation slabs and existent rates should besides beryllium intelligibly displayed truthful that radical cognize however the taxation is calculated.”
Another user, K. Venkateswaran, said, “The app has problems with login and sign-up. We bash not get OTPs and password betterment oregon caller registration fails contempt aggregate attempts. These issues forestall residents from utilizing the app.”
Corporation Commissioner M. Sivaguru Prabakaran said the app is inactive nether trial. An AI chatbot is besides nether investigating and plans are connected to integrate Semmozhi Poonga ticketing.
On spot taxation payments, helium said that based connected idiosyncratic feedback, the Corporation has sought support from the Directorate of Municipal Administration to let payments straight done the app, alternatively of redirecting users to the Citizen Web Portal. The portal is simply a centralised strategy utilized by each Corporations and is linked with the Urban Tree Information System, which stores information specified arsenic commencement certificates and spot taxation records. “More features volition beryllium added soon, and we besides program to beforehand the level to summation usage,” helium said.
