1 month ago
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The Kempegowda International Airport (KIA) has achieved Level 5 accreditation nether the Airports Council International (ACI) Customer Experience Accreditation programme, the highest level wrong the framework.
The ACI Airport Customer Experience Accreditation Programme is the lone planetary model successful the airdrome manufacture that offers a comprehensive, end-to-end appraisal of lawsuit acquisition management.
It evaluates airports crossed cardinal areas specified arsenic lawsuit insight, strategy, work design, operations, culture, and collaboration, providing a structured attack to enhancing the rider journey.
The model spans 5 progressive levels, with Levels 4 and 5 recognising a afloat integrated and mature attack to lawsuit experience.
The Bangalore International Airport Limited (BIAL) said KIA’s accomplishment of Level 5 accreditation follows a rigorous reappraisal and validation process, reflecting beardown alignment with planetary standards and manufacture champion practices.
“In enactment with this achievement, KIA has embedded lawsuit acquisition arsenic an organisational priority, anchored successful beardown governance, cross-functional coordination and a service-driven civilization crossed the airdrome community,” BIAL said.
It added that this is reinforced done structured lawsuit penetration programmes, including leadership-led rider engagement, worker engagement and capability-building initiatives specified arsenic airport-wide worker acquisition surveys, and broad rider probe done restitution surveys, observations, shadowing, travel mapping, persona development, absorption groups, and worker workshops, enabling heavy investigation of Airport Service Quality (ASQ) insights and data-driven decision-making.
Hari Marar, managing manager and CEO, Bangalore International Airport Limited (BIAL), said that achieving Level 5 accreditation nether ACI’s Customer Experience Accreditation programme reflects the subject and consistency of this approach.
“This milestone is driven by the corporate effort of our airdrome community, and it strengthens our absorption connected delivering consistent, intuitive, and differentiated experiences that conscionable the expectations of a planetary traveller,” helium said.
“Passenger acquisition lies astatine the bosom of everything airports do. ACI World congratulates KIA connected achieving ACI’s Airport Customer Experience Accreditation, recognising its beardown committedness to gathering the evolving expectations of travellers and advancing excellence successful airdrome lawsuit experience,” ACI satellite manager wide Justin Erbacci said.
