KIA becomes India’s first airport to achieve ACI Level 3 Accessibility Enhancement Accreditation

The Kempegowda International Airport (KIA) has go the archetypal airdrome successful India to beryllium awarded Level 3 successful the Accessibility Enhancement Accreditation (AEA) programme by the Airports Council International (ACI).

The Bangalore International Airport Limited (BIAL), the airdrome operator, said, “This designation reflects its steadfast committedness to inclusion, accessibility, and delivering an equitable question acquisition for each passenger.”

“Accessibility and inclusion are integral to the BIAL’s semipermanent imaginativeness of creating a obstruction free, dignified, and empathetic question acquisition for all. Guided by its Customer First philosophy, the KIA has steadily precocious from Level 1 (December 2024) to Level 3 (November 2025), wrong little than a year, demonstrating enactment and accountability successful driving inclusive transformation,” the BIAL said.

Under its ‘B-Included’ initiative, the BIAL has introduced a wide scope of accessible facilities, integer tools, and inclusive services to guarantee that accessibility is woven into each facet of the airdrome experience.

The BIAL said that the KIA was besides among the fewer globally to employment Persons with Disabilities successful frontline lawsuit work roles.

“Advancing from Level 1 to Level 3 successful little than a twelvemonth speaks astir the passionateness and dedication of our teams,” Hari Marar, Managing Director & CEO, BIAL, said.

The BIAL said its imaginativeness for accessibility has extended beyond carnal infrastructure to encompass integer inclusivity and taste awareness.

The KIA has implemented a scope of initiatives, including the integration of the Government of India-backed UX4G Internet Accessibility Widget connected its website to heighten navigation for users with disabilities, alongside a dedicated PRM/PwD accusation section, inclusive content, and assistive tools designed to conscionable divers accessibility needs.

For its workforce, it has organised airport-wide training, sensitisation programmes, and initiatives.