Karnataka HC directs State government to formulate policy for accurate content management on govt. websites

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A presumption    of High Court of Karnataka.

A presumption of High Court of Karnataka.

As an “old and outdated accusation lacking statutory backing” retained by the Bengaluru Water Supply and Sewerage Board (BWSSB) connected its website had pb to disorder implicit presumption of a facility, the High Court of Karnataka has directed the State authorities to formulate a broad argumentation to guarantee that each contents connected authoritative websites is accurate, existent and accordant with the law.

“Public authorities indispensable recognise that immoderate practice made connected an authoritative website carries value and authority. Even if specified worldly does not person statutory force, it influences nationalist conduct. Inconsistent oregon outdated accusation tin undermine nationalist assurance and springiness emergence to allegations of arbitrariness oregon unfairness,” the tribunal observed.

Justice Suraj Govindaraj issued the directions portion dismissing a petition filed successful 2016 by Jain International Residential School raising definite disputes implicit correctness of levy of h2o charges.

The petitioner-school had besides claimed concession successful charges nether classification arsenic ‘educational institution’ relying connected lawsuit charter papers upload connected the BWSSB’s authoritative website successful this regard. However, the BWSSB had told the tribunal that the it was “an outdated guidance papers uploaded successful 2005 without statutory force” and the tribunal said that petitioner could not get payment from non-statutory backed accusation uploaded connected the website.

Meanwhile, the tribunal besides directed the BWSSB to regularly reappraisal contents connected its website, guarantee accuracy of contents and region oregon close immoderate outdated oregon misleading worldly without delay.

With respect to quality implicit computation of pro-rata h2o and sanitary charges, the tribunal allowed the petitioner to record entreaty earlier the statutory authorities arsenic per the provisions of BWSSB Act, 1964, wrong sixty days portion asking authorities to determine the entreaty arsenic per the law.

Importance of websites

When a statutory assemblage publishes a lawsuit charter oregon akin papers connected its authoritative website, the nationalist is entitled to presume that the contents correctly bespeak the applicable ineligible position, the tribunal said portion pointing retired that the favoritism betwixt a statutory regularisation and an administrative papers whitethorn beryllium wide to lawyers, but it is not evident to a layman. Therefore, the tribunal said, “If the website contains accusation that does not strictly align with the statutory regulations, it tin make genuine confusion.”

The tribunal emphasised the captious relation authoritative websites of the State government’s assorted departments, boards, corporations, the statutory authorities play successful the modern governance landscape, portion pointing retired that for a ample fig of citizens the authoritative websites are primary, and often lone root of information.

Three months

Directing the Secretary, e-Governance Department to formulate a argumentation successful 3 months, the tribunal said that it should person a strategy of anterior ineligible vetting earlier uploading immoderate documents related to statutory rights oregon obligations; prescribed fees, charges, classifications, penalties, oregon entitlements; oregon interpretations oregon explains of proviso of an Act, Rules, oregon Regulations.

The argumentation should authorities that each informational oregon explanatory papers hosted connected authoritative websites transportation a standardised disclaimer stating that successful the lawsuit of immoderate inconsistency, the applicable statutory provisions shall prevail, the tribunal said.

Besides, the argumentation should person proviso for yearly integer contented audits by each department; certification by the caput of the section that the website contented is updated and accordant with existent law; and a strategy of mentation power and archival tracking, the tribunal said.

The tribunal besides said that the argumentation should person installation to let citizens to constituent retired discrepancies, a designated serviceman liable for website contented successful each department, a defined protocol for correction of errors; and timelines for rectification erstwhile discrepancies are noticed.

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* All statutory documents indispensable acquisition ineligible vetting earlier work connected authoritative websites

* Websites indispensable intelligibly segregate binding regulations from explanatory material

* Standardised disclaimer required stating statutory provisions prevail implicit online content

* Annual integer contented audits with certification by section heads are mandatory

*Citizen ailment mechanics for reporting contented discrepancies indispensable beryllium established

Published - March 03, 2026 11:10 p.m. IST

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