2 months ago
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Not serving the greeting beverage to passengers proved costly for the contractor providing catering services connected committee the Chennai-Hazrat Nizamuddin Duronto Express.
After 1 of the rider lodged a ailment that greeting beverage was not served successful the train, the Indian Railway Catering and Tourism Corporation (IRCTC) slapped a punishment of ₹5,000 connected the caterer.
The incidental was reported connected November 8, 2025, and the good imposed 10 days later. The enactment taken was communicated to the passenger, Unnikrishnan R.K. of Palakkad, successful effect to his petition filed nether the Right to Information Act, 2005.
IRCTC provides greeting tea/coffee arsenic portion of the onboard catering services, for which passengers are charged on with the summons fare.
Duronto Express is 1 of the premium high-speed trains of the railways with constricted stops, and passengers trust much connected the onboard catering services for nutrient and beverages.
In a abstracted development, the Indian Railways person introduced QR codification connected nutrient packets, which would show the sanction of the kitchen, day of manufacturing, and different details.
To curb unauthorised vending, QR code-enabled individuality cards person besides been issued to contractual catering staff. Unauthorised vending connected railway premises is punishable nether the Railway Act, 1989.
This QR codification has been linked to found authenticity of the unit by displaying the vendor’s name, Aadhaar details, aesculapian fitness, and constabulary verification.
To guarantee compliance with nutrient information norms, the Food Safety and Standards Authority of India certification from designated Food Safety Officers of each catering portion has been made mandatory.
Besides deploying elder officers to behaviour astonishment checks successful pantry cars and instrumentality samples of nutrient to cheque quality, Railways person engaged third-party audit to guarantee hygiene standards.
The IRCTC was conducting rider restitution survey and imparting grooming to the catering unit connected enhancing their connection skills, courteous behaviour, work standards, idiosyncratic grooming, and hygiene, the sources said.
