Inside Emirates’ $5-billion cabin makeover programme

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Aboard an Emirates Boeing 777 nearing its afloat  makeover, everything is treated with utmost care.

Aboard an Emirates Boeing 777 nearing its afloat makeover, everything is treated with utmost care. | Photo Credit: HANDOUT E MAIL

What began arsenic a humble effort to present premium system seats connected Emirates craft evolved into the world’s largest afloat in-house makeover programme for its full fleet of implicit 260 craft costing $5 cardinal arsenic globally airlines, faced with delays successful proviso of craft station COVID -19, poured wealth into refreshing ageing jets to guarantee rider loyalty and satisfaction.

The Hindu recently visited Emirates’ state-of-the-art engineering installation successful Dubai to get an exclusive, up-close look astatine the world’s biggest and astir ambitious fleet refurbishment task that includes stripping disconnected aged seats, replacing them with either caller seats oregon caller upholstery, caller carpets, and repanelling broadside walls refreshed with caller colour tones. Going forward, the craft volition besides get a caller in-flight amusement strategy and Starlink WiFi announced astatine past week’s Dubai Airshow. 

Aboard an Emirates Boeing 777 nearing its afloat makeover, everything is treated with utmost attraction - seats are cautiously packed successful a bubble wrap, partition panels are cushioned with thermocol sheets, and carpets are sealed successful protective polythene and yet much rolls of carpeting are stacked neatly to support them from particulate and implements being utilized by technicians engaged fixing cables nether compartment panels and restoring lavatories.

The mega face-lift task was archetypal announced 4 years agone astatine Dubai Airshow 2021. Initially, 105 aircraft, including some Boeing 777 and Airbus A380, were to acquisition installation of a caller people comprising 56 premium system seats. Over time, the retrofit programme expanded to encompass a compartment refresh for 219 craft that includes caller Business people seats, refreshed First Class and Economy people seats, new carpets and colour palettes for partition panels. Emirates’ signature ghaf histrion motif besides features prominently passim the interiors, including hand-stencilled panels successful the First Class Shower spa connected the Airbus A380s.  The airline’s caller Boeing 777-9s connected order, meanwhile, are delayed by implicit 5 years.

Emirates announced past week that the 2nd signifier of this initiative, covering 111 aircraft, is scheduled to commence adjacent August. 

One of the biggest challenges faced during the task implementation was the deficiency of hangar space, which meant craft undergoing refurbishment had to beryllium parked outdoors astatine Dubai International Airport nether searing vigor of up to 60 degrees Celsius. Senior Manager, Base Operational Maintenance and Recovery, Emirates, Chris Welham, explained that to support some the craft machinery and engineers, the hose sourced specialised cooling units from companies worldwide, which circulate aerial wrong cabins to the lowest temperatures allowed by Airbus and Boeing.

As everything was being done successful location and for the archetypal time, different situation was removing full rows of seats and taking them retired of the aircraft.

“I’ve got nary docking, nary hangar. I person to get each 76 concern people seats disconnected successful a day. That’s the people I person successful bid to marque the remainder of the program work,” Mr. Welham recounted. To respond to this, catering trucks were rented from crushed handling institution Dnata and modified. Because the Boeing 777’s exit doors are 5 feet high—lower than the 8 feet of Airbus A380—hydraulic scissor platforms utilized for spot removal had to beryllium specially adapted for harmless and businesslike operations.

The engineering squad of 350 members moving connected the projects were assembled from scratch truthful everything being tried retired was caller to everybody. “No 1 had ever tried to bash this before, truthful we benignant of each learned together.”

Trials began connected an A380 successful July 2022, wherever experienced engineers took each compartment isolated portion by portion and logged each step. From removing seats and panelling to bolts and screws, each enactment was tested, timed and mapped retired to hole the astir businesslike template for removing and reinstalling successful the safest mode possible.

“We made up hundreds of templates, truthful that we could enactment retired the champion mode to enactment these things backmost unneurotic again. Over a play of 60 days, we really did the compartment modification connected it astir 7 times,” says the Senior Manager. The proceedings craft was dismantled respective times, and has present been scrapped. Few airlines successful the satellite tin spend to usage an craft for specified a proceedings and mistake exercise.

As a result, the engineering squad has progressively reduced the refurbishment time, present completing a afloat facelift successful conscionable 21 days for Airbus A380s and 18 days for Boeing 777s. Each task adjacent has its ain codename: Falcon for the 777s and Phoenix for the A380s. It was conceived successful location alternatively of a installation extracurricular for a faster crook astir time.

Asked erstwhile the task volition conclude, Mr. Welsh says, “It’s ne'er going to end. The remainder of my vocation volition beryllium spent doing these compartment retrofits,” arsenic adjacent the archetypal batch of planes whitethorn aboriginal person newer seats and further upgrades.

Published - November 25, 2025 04:47 p.m. IST

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