5 months ago
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After six days of nationwide disruption, IndiGo connected Sunday (December 7, 2025) reported important advancement successful stabilising its formation operations, adjacent arsenic the Civil Aviation Ministry confirmed that the hose has processed ₹610 crore successful refunds and delivered 3,000 pieces of delayed baggage to affected passengers.
The crisis, which began connected Tuesday, had triggered much than 2,000 cancellations and wide delays, leaving thousands stranded crossed airports successful India.
IndiGo has initiated a elaborate root-cause investigation to place the reasons down the wide formation cancellations and operational disruptions successful caller days, said a elder hose official.
On Sunday, the hose operated astir 1,650 of its scheduled 2,300 home and planetary flights, portion 650 remained cancelled. Flight disruptions persisted crossed large airports, though astatine a reduced scale, with 115 cancellations successful Hyderabad, 112 successful Mumbai, 109 successful Delhi, 38 successful Chennai and 11 successful Amritsar. IndiGo said it present expects its web to stabilise afloat by December 10, advancing its earlier timeline of December 10–15.
The Directorate General of Civil Aviation (DGCA) connected Saturday issued notices to IndiGo main enforcement serviceman (CEO) Pieter Elbers and main operating serviceman (COO) and accountable manager Isidre Porqueras, seeking explanations wrong 24 hours implicit the monolithic operational breakdown. As of Sunday evening, neither the Ministry of Civil Aviation (MoCA) nor IndiGo confirmed whether the hose had submitted its response.
The MoCA said that adjacent arsenic IndiGo reeled nether terrible operational strain, each different home airlines were functioning smoothly and astatine afloat capacity. IndiGo’s betterment trajectory, the Ministry noted, reflected a crisp ascent from 706 flights connected December 5 to 1,565 flights connected December 6, with further improvements disposable connected Sunday.
To forestall airlines from exploiting the impermanent surge successful request pursuing IndiGo’s cancellations, the Ministry imposed contiguous fare caps connected affected routes. This regulatory involution helped reconstruct airfares to tenable levels, officials said. Airlines person been instructed to comply strictly with the revised fare set to guarantee travellers are not overcharged.
The Ministry besides ordered IndiGo to implicit each pending refunds for cancelled oregon severely delayed flights by 8 p.m. connected Sunday. It prohibited the hose from levying immoderate rescheduling fees for passengers impacted by disruptions. Special enactment cells person been deployed to accelerate refund solution and assistance travellers requiring rebooking.
In parallel, the MoCA directed IndiGo to hint and present each misplaced oregon separated baggage wrong 48 hours. With this push, the hose has already delivered 3,000 pieces of baggage crossed the country.
Airport Directors from large hubs — Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad and Goa — confirmed creaseless terminal operations connected Sunday, with nary crowding reported astatine check-in, information oregon boarding points. Enhanced crushed support, progressive monitoring and coordinated facilitation helped easiness rider movement.
The MoCA’s 24×7 Control Room continues to oversee formation operations and rider support. The Ministry reiterated that rider convenience and dignity stay its apical precedence and assured continued monitoring until IndiGo achieves afloat operational normalcy.
