6 months ago
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Nearly fractional of Hyderabad’s aerial travellers accidental they person faced work issues with IndiGo successful the past year, with the metropolis reporting worse dissatisfaction levels than the nationalist mean successful cardinal areas, according to caller survey information released connected Thursday (December 4, 2025).
In Hyderabad, 49% of respondents said they had encountered problems with IndiGo’s timeliness implicit the past 12 months. Dissatisfaction was adjacent higher erstwhile it came to unit cognition and courteousness, with 58% of Hyderabad flyers flagging concerns, good supra the nationalist mean of 54%, making Hyderabad 1 of the cities with the sharpest disapproval of hose unit conduct.
A further 40% reported issues with accusation timeliness and transparency. The findings are based connected 2,942 responses from Hyderabad alone, forming portion of a wider LocalCircles survey that received implicit 15,000 responses from hose passengers crossed 301 districts successful India.
At a nationalist level, the LocalCircles survey indicates that dissatisfaction with IndiGo has risen sharply implicit the past year. Across India, 54% of passengers reported issues with the airline’s timeliness successful 2024, up from 33% successful the erstwhile year. Concerns implicit accusation timeliness and transparency besides saw an increase, with 45% of flyers flagging problems this twelvemonth compared with 27% past year.
This comes astatine a clip erstwhile IndiGo is grappling with wide formation cancellations and delays owed to unit constraints pursuing the implementation of revised Flight Duty Time Limitations (FDTL) connected November 1. November saw a full of 1,232 cancellations, according to regulatory data. Additional disruptions person been attributed to method glitches, airspace and ATC restrictions, airdrome congestion, seasonal docket changes and occasional upwind issues.
In addition, IndiGo’s on-time performance, erstwhile its defining strength, has seen a dependable diminution — from 92.4% successful 2021 to 85.4% successful 2023, and conscionable 69.69% of flights arriving connected clip successful 2024.
Speaking to The Hindu, president and CEO LocalCircles Sachin Taparia, who conducted the survey, said respective caller complaints pointing astatine acheronian patterns behaviours arsenic well.
“We person respective complaints from flyers stating they were denied boarding contempt arriving betwixt 45 and 60 minutes earlier departure, and were past directed to IndiGo’s income antagonistic to rebook for a aboriginal formation by paying the fare difference,” helium explained.
“In a important fig of these complaints, passengers claimed they had reached the airdrome adjacent earlier, astir 60 to 80 minutes earlier departure, but were delayed by agelong queues. By the clip they reached the counter, it was already wrong the 45–60 infinitesimal model that the hose cites,” helium added.
Taparia said LocalCircles volition beryllium penning formally to the Directorate General of Civil Aviation (DGCA), urging that immoderate rider who is precocious for boarding beryllium moved to the adjacent disposable formation without being charged an further fare by the airline.
