3 days ago
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In a determination aimed astatine expanding integer governance and national work delivery, the Government of Gujarat connected Monday (May 25, 2026) signed a memorandum of knowing (MoU) with Meta Platforms Inc. to present WhatsApp-based entree to authorities services crossed the State.
The initiative, unveiled successful the beingness of Chief Minister Bhupendra Patel, is positioned arsenic the adjacent signifier of Gujarat’s integer governance exemplary and aligns with Prime Minister Narendra Modi’s imaginativeness of citizen-centric administration, officials said.
Under the initiative, astir 20 national services from 5 large departments volition beryllium integrated into the State’s Sugam Digital Gujarat level and made accessible done a azygous WhatsApp number. The services volition beryllium disposable done a chatbot successful Gujarati and English.
Officials said the services projected nether the level see grievance redressal assistance, issuance of income, caste and EWS certificates, ration paper updates, entree to gross records and authoritative affidavits.
The State authorities said the determination is intended to simplify work delivery, trim dependency connected aggregate online portals and minimise the request for carnal visits to authorities offices. The level is besides expected to fortify real-time presumption tracking and amended last-mile entree to nationalist services successful some municipality and agrarian areas.
The inaugural builds connected Gujarat’s existing integer work ecosystem, including One Day Governance, Jan Seva Kendras and village-level work transportation mechanisms, with the authorities readying to gradually grow the fig of services offered done WhatsApp.
The MoU was signed and exchanged by Gujarat General Administration Department Secretary Hareet Shukla on with Meta representatives Aman Jain, manager and caput of policies, and A. Srinivas, state director.
Among those contiguous were Chief Secretary M. K. Das, Principal Adviser to the Chief Minister Hasmukh Adhia, Additional Chief Secretary Anju Sharma, Principal Secretary to the Chief Minister Sanjeev Kumar, Additional Principal Secretary Vikrant Pandey, and Secretary Ajay Kumar.
