Gujarat digitises 20 high-demand citizen services

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The Gujarat authorities has digitised astir 20 high-demand national services crossed cardinal departments, acting connected the recommendations of the Gujarat Administrative Reforms Committee (GARC).

According to the committee’s report, astir 4% of services connected the Digital Gujarat level are present enabled for implicit end-to-end integer delivery. A important fig of services, however, proceed to beryllium provided done Jan Seva Kendras and e-Gram centres.

The Digital Gujarat level receives astir 1.20 crore applications annually, of which astir 87 lakh pertain to these 20 services, underlining their value successful regular citizen-government interactions, officials said connected Monday (March 23, 2026).

Sugam Initiative

The services person been rolled retired nether the Sugam Digital Gujarat Initiative led by the Department of Science and Technology. The inaugural aims to facilitate faceless, cashless and paperless transportation of nationalist services, they said.

In the archetypal phase, services from 5 departments, including Social Justice and Empowerment, Revenue, Legal, Food and Civil Supplies, and Tribal Development, person been brought online. These see issuance of caste and income certificates, non-creamy furniture certificates, and EWS certificates. Ration card-related services specified arsenic summation oregon deletion of names, corrections, caller and duplicate cards person besides been included. Certified copies from the Revenue section and acceptable affidavits from the Legal section are portion of the rollout.

The level supports Aadhaar-based authentication, API-driven verification, DigiLocker integration, eSign installation and UPI-based payments. Certificates volition transportation QR codes, and immoderate services volition beryllium accessible done WhatsApp.

The authorities said exertion forms person been simplified, with provisions for reusing antecedently submitted data.

Further enlargement of integer services is planned successful phases, on with initiatives specified arsenic improvement of Gujarati connection AI models and wider integration crossed departments.

The reforms are expected to trim processing time, alteration real-time tracking, and minimise the request for carnal visits, portion improving accuracy of records.

Published - March 23, 2026 06:37 p.m. IST

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