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The Centre connected Saturday (May 30, 2026) unveiled an Artificial Intelligence (AI)-enabled chatbot to assistance citizens rise grievances against authorities departments online.
Launching the chatbot named ‘Samadhan Didi’ here, Union Minister of State for Personnel Jitendra Singh termed it “democratisation of nationalist grievance mechanism” successful the nation.
Citizen tin present lodge their grievances by simply speaking to the chatbot, successful their ain language, and describing their interest successful plain words, without needing to cognize the Ministry/department, class oregon sub-category it comes under, Mr. Singh said. The chatbot understands the concern, asks a fewer applicable clarifying questions, automatically identifies the due Ministry, department, class and sub-category, and files the grievance with the close authority, the Minister said.
Developed by the Department of Administrative Reforms and Public Grievances (DARPG) successful collaboration with Bhashini (an AI-powered tool), the chatbot has been developed wrong unafraid authorities infrastructure, ensuring information privacy. At the motorboat event, the chatbot was demonstrated unrecorded and tested successful antithetic Indian languages.
The chatbot marks a important measurement towards making nationalist grievance redressal simpler, much accessible and genuinely multilingual, the Minister said.
Mr. Singh urged the States and different stakeholders to follow and integrate AI-driven, voice-assisted tools similar ‘Samadhan Didi’ into their ain State-level grievance portals to scope retired to the past mile.
More grievances
Highlighting the paradigm displacement successful the nationalist grievance mechanics successful the state successful the past 12 years of the Modi government, helium said that erstwhile the authorities assumed bureau successful 2014, the grievance redressal strategy witnessed constricted nationalist participation, with lone astir 2 lakh grievances being registered annually done the CPGRAMS (Centralised Public Grievance Redress and Monitoring System) portal. CPGRAMS allows citizens to rise grievances against authorities departments online.
The fig of grievances received done the strategy had present accrued manifold to implicit 25 lakh each year, Mr. Singh said.
Mr. Singh said the displacement reflected the increasing nationalist assurance successful the government’s responsive and citizen-centric approach, arsenic the grievance disposal complaint had present crossed 95 per cent.
The Minister observed that the chatbot reflects the committedness to governance that reaches the past citizen.
He said that India’s linguistic diverseness indispensable beryllium an enabler of entree alternatively than a barrier, embodying the tone of a self-reliant, technologically sovereign India successful which each citizen’s dependable is heard, successful their ain words and successful their ain language.
Mr. Singh said that efforts are underway to grow linguistic accessibility connected the CPGRAMS platform.
Apart from the 22 languages of the Eighth Schedule of the Constitution, determination and indigenous languages specified arsenic Bhojpuri, Garo, Khasi and Mijo and Bodhi are being incorporated successful a phased manner, ensuring greater inclusivity for citizens from divers linguistic backgrounds.
