3 months ago
1
The Union authorities stated that method and administrative measures person been taken up truthful arsenic to code Employees Provident Fund Organisation (EPFO) subscriber issues specified arsenic downtime, assertion rejections and difficulties faced by pensioners.
Responding to an unstarred question successful the Lok Sabha by Hyderabad parliamentarian Asaduddin Owaisi connected Tuesday, Minister of State for Labour and Employment Shobha Karandlaje stated EPFO provides members, employers and pensioners done its unified portal.
After reports of method issues that affected online services, she stated that a thorough diagnostic survey was conducted. Corrective measures included a replacement of outdated servers and retention systems. System capacities person been enhanced to woody with higher loads. New hardware specified arsenic routers, switches, enhanced bandwidth and load balancers person besides been installed.
Ms Karandlaje stated that precocious information systems, including adjacent procreation firewalls and entree power tools, person been deployed and a dedicated squad has been assigned to run a information operations centre.
The authorities stated that pension assertion rejections mostly hap owed to incomplete oregon incorrect assertion forms, mismatch oregon non-availability of subordinate information specified arsenic day of commencement oregon slope details, non submission of required documents successful decease cases, and publication related discrepancies.
The Minister said that claims implicit successful each respects are required to beryllium settled wrong 20 days. Delays whitethorn hap erstwhile applications are incomplete oregon necessitate further documents.
On grievance redressal, the authorities said stakeholders tin lodge complaints done the CPGRAMS and EPFiGMS portals. In 2025, EPFO received 2,33,052 grievances connected CPGRAMS and disposed of 2,28,461, portion 17,54,297 grievances were received connected EPFiGMS, of which 17,20,489 were disposed.
The authorities stated that they person been apprised of difficulties faced by aged pensioners successful submitting beingness certificates owed to fingerprint and iris authentication related issues oregon inability to sojourn banks oregon EPFO offices. To code this, the EPFO has signed an MoU with India Post Payments Bank to supply escaped doorstep integer beingness certificate services and has promoted Aadhaar based look authentication.
