5 months ago
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The Kerala State Electricity Regulatory Commission (KSERC) has projected that distribution licencees such arsenic the Kerala State Electricity Board (KSEB) should enactment successful spot an ‘automatic compensation mechanism’ arsenic portion of their Standards of Performance for the outgo of compensation to consumers.
The proposal regarding the ‘automatic compensation mechanism’ forms portion of the amendments projected to the KSERC (Standards of Performance of Distribution Licensees) Regulations which were introduced successful 2015. The standards prescribe the minimum show level specified for services provided by the licencee to a user and the compensation to beryllium paid successful the lawsuit of a breach.
In six months
The mechanics should beryllium successful spot wrong six months from the day of the notification of the regulations, the draft KSERC (Standards of Performance of Distribution Licensees) (First Amendment) Regulations, 2026, said.
Initially, the automatic mechanics volition beryllium applicable to a fig of show parameters. The licencee is required to guarantee a “progressive and gradual summation successful the fig of parameters” implicit time. “The user shall beryllium automatically compensated, without the request for immoderate assertion to beryllium made, upon automatic recognition of a default successful the show of the Distribution Licensee successful respect of the specified parameters,” says the draft. The committee is readying to clasp a nationalist proceeding (online mode) connected the draught connected February 25.
Time limit
Among different things, the draught has projected a revision of the compensation rates and clip limits for addressing complaints. For instance, the draught proposes that the compensation payable to consumers for nonaccomplishment to reconstruct proviso successful the lawsuit of mean fuse-off calls wrong the prescribed clip bounds from ₹25 to ₹100.
For restoration of proviso successful mean fuse-off calls, the draught proposes that the clip bounds beryllium acceptable astatine 4 hours successful municipality areas and six hours successful agrarian areas from the clip of registration of the complaint. In ‘difficult’ areas, the proviso should beryllium restored wrong 8 hours, arsenic per the draft. In the lawsuit of breakdowns of overhead lines oregon overhead cables, the clip bounds for restoration of proviso has been acceptable astatine six hours, 8 hours and 12 hours respectively successful urban, agrarian and hard areas from the clip of occurrence of the breakdown.
