DK Consumer Commission directs BSNL to pay a consumer ₹30,000 for deficiency in service

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The Commission says if BSNL fails to comply with the order, the complainant, P.V. Harisubrahmanya of Puchchappady, adjacent Kamila, whitethorn initiate civil/criminal proceedings nether Section 71/72 of the Consumer Protection Act. | Photo Credit: Getty Images

Dakshina Kannada District Consumer Commission connected Saturday, April 18, directed BSNL to wage 1 of its consumers ₹30,000, including ₹25,000 arsenic compensation for deficiency successful work and causing intelligence agony, and ₹5,000 towards litigation costs, noting that the work was deficient successful restoring a disrupted BSNL fibre web successful the Kamila country of Guthigar village, Sullia Taluk successful 2024.

The in-charge president of the Commission, Somashekarappa K. Handigol, and the woman member, H.G. Sharadamma, asked the BSNL office, Mangaluru, represented by its wide manager, and the BSNL Customer Centre, Sullia, represented by its lawman enforcement engineer, to wage the magnitude wrong 45 days from the day of the order, failing which, the magnitude volition transportation a penal involvement of 6% per annum from the day of default till its realisation successful 2024.

Published - April 19, 2026 06:29 p.m. IST

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