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Launching a crackdown connected IndiGo, the Directorate General of Civil Aviation (DGCA) said connected Wednesday (December 10, 2025) that it volition deploy 9 elder officials to the airline’s office successful Gurugram, Haryana, to show its fleet, aviator roster, web planning, and unit utilisation.
The aviation regulator has besides summoned IndiGo main enforcement serviceman (CEO) Pieter Elbers for a gathering connected Thursday (December 11, 2025) to explicate the monolithic formation disruptions that person plagued India’s largest airline since aboriginal December aft it failed to program for caller rules that reduced night-time flying by pilots and accrued their remainder periods.
Mr. Elbers is apt to beryllium quizzed connected efforts to reconstruct flights, aviator and compartment unit recruitment plans, refunds, and baggage return, among different passenger-centric concerns.
Two of the 9 DGCA officials volition show the presumption of refunds and compensation issued by the hose to passengers, arsenic good arsenic formation delays and cancellations. The hose has not yet made immoderate numbers nationalist regarding the compensation amount. The DGCA’s rules mandate ₹10,000 successful compensation for cancellations erstwhile the flying clip is 2 hours, and ₹20,000 for delayed, missing, and damaged baggage.
The DGCA officials volition besides transportation retired inspections astatine airports wrong the adjacent 2 oregon 3 days and hole a broad study connected the presumption of formation operations and the airline’s handling of passengers.
Wednesday’s (December 11, 2025) determination follows a gathering held by the Prime Minister’s Office with officials from the Civil Aviation Ministry, the DGCA, and the Airports Authority of India (AAI) to reappraisal the redress of rider complaints related to refunds, missing baggage, and assemblage absorption astatine airports owed to the monolithic formation disruptions astatine IndiGo.
IndiGo has cancelled astir 5,700 flights between November 21 and December 9, affecting 12.5 lakh passengers. It has truthful acold released a full of ₹1,158 crore successful refunds, the hose informed the government. Of the full 9,000 delayed bags, 7,750 person been delivered and the remaining would beryllium delivered soon.
The authorities has besides constituted a four-member committee to transportation retired an enquiry into the formation disruption saga astatine IndiGo and the DGCA has issued notices to the airline’s CEO and main operating serviceman Isidre Porqueras.
Board chairman’s message
In effect to disapproval connected societal media connected the board’s relation successful maintaining oversight, the hose connected Wednesday (December 10) released a video connection from the president of the its board, Vikram Singh Mehta.
JUST IN | The Chairman of the Board of IndiGo Vikram Singh Mehta says successful a video connection that the hose volition impact outer experts to enactment with the absorption to assistance find the causes of the monolithic formation disruptions astatine the hose implicit the past 10 days, dismisses…
— The Hindu (@the_hindu) December 10, 2025In the video, helium apologised thrice for the fiasco and said, ”Following the archetypal time of the disruptions, we held an exigency committee gathering and acceptable up a situation absorption group. Since then, committee members person been successful continuous interaction with the absorption team.”
He besides rubbished allegations that the hose “engineered” the operational disruption and that determination were attempts to bypass the rules governing aviator remainder and work times, adjacent though the DGCA has issued aggregate orders granting the hose respective exemptions arsenic requested.
