Consumer forum directs insurer to pay compensation for vehicle damaged in fire

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The Dharwad District Consumer Disputes Redressal Commission has directed Shriram General Insurance Company to wage compensation to a pistillate entrepreneur from Ranebennur aft holding the insurer blameworthy of deficiency successful work for rejecting her security claim.

Pavitra Hulmani of Rajeshwari Nagar, Ranebennur, who owns a ready-mix factual conveyance insured with the company, filed for an security assertion aft the conveyance was wholly destroyed successful a occurrence mishap adjacent Megha Market, Ranebennur, connected February 16, 2024.

Repair estimates indicated costs exceeding ₹12 lakh, which could emergence to ₹18 lakh-₹19 lakh, including replacement of tyres and discs. Though she submitted the required documents seeking colony of the claim, the insurer rejected it citing non-submission of documents, pursuing which she approached the Dharwad District Consumer Commission connected February 27, 2025, saying that determination is deficiency successful service.

After examining the records, Commission Chairman Eshappa Bhute and subordinate Vishalakshi A. Bolshetty observed that the occurrence mishap occurred during the validity of the security argumentation and that the conveyance was wholly damaged successful it. The Commission held that nonaccomplishment to settee the assertion contempt the argumentation being successful unit amounted to deficiency successful work nether the Consumer Protection Act.

In its bid passed connected Thursday, the Commission directed the insurer to wage ₹11,87,720, being the IDV of the vehicle, with 8% involvement from April 24, 2024, wrong 1 month. It besides ordered the institution to wage ₹50,000 compensation for intelligence agony and inconvenience and ₹10,000 towards litigation expenses.

Published - January 09, 2026 06:50 p.m. IST

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