6 days ago
1
Citizens’ Voice Coimbatore (CVC), a consumer, civic and biology outfit, has urged the Tamil Nadu authorities to undertake a broad reappraisal of Regional Transport Office (RTO) services and present reforms to guarantee transparent, time-bound and citizen-friendly work delivery.
In a practice submitted to the Additional Chief Secretary to Government, Transport Department, the organisation sought the instauration of a Citizens Charter prescribing work standards and timelines for each RTO services. It besides called for periodic audits of bundle and outsourced work providers, simplification of procedures that origin delays, reappraisal of driving licence and registration certificate renewal requirements, and national feedback-based show valuation of RTO offices.
The organisation said citizens continued to look delays successful obtaining regular services specified arsenic issuance and renewal of driving licences, registration certificate-related services, transportation of ownership and alteration of code contempt the instauration of computerisation and online platforms. Repeated visits to RTO offices were often necessitated owed to server issues, connectivity problems, delays successful printing and dispatch of documents and pending applications, it said.
CVC said the continued beingness of intermediaries astir respective RTO offices indicated that procedural complexities and delays persisted contempt efforts to digitise services and trim quality intervention. It urged the Department to place systemic bottlenecks that facilitated specified practices.
The organisation besides called for amended coordination among Coimbatore’s 4 RTO offices and suggested that applicants beryllium allowed to implicit services specified arsenic alteration of code done a centralised strategy without having to attack aggregate offices.
Comparing the transportation of driving licences and registration certificates with the passport system, the outfit said the authorities could survey and follow logistical practices utilized by the Passport Department, including the usage of Speed Post for papers delivery. It besides suggested giving applicants the enactment to either cod documents from RTO offices oregon person them done postal transportation connected outgo of prescribed charges.
