To marque civic grievance redressal much accessible, North Corporation Commissioner, Pommala Sunil Kumar, volition commencement a two-hour phone-in programme each Friday, starting September 26. The initiative, titled Connect with Citizens, will let residents to straight talk with the Corporation Commissioner betwixt 11 a.m. to 1 p.m., and rise complaints oregon requests related to civic services.
All large sub-departments, including those handling electricity, garbage disposal, roads and others, volition beryllium contiguous during this two-hour programme, on with a method adjunct to guarantee complaints are directed to the close officials.
Explaining the initiative, Mr. Kumar told The Hindu that this format volition let faster redressal compared to the accustomed process. “At present, erstwhile a national files a ailment either done the power country oregon online, it is routed to the Sahaaya portal oregon forwaded to the acrophobic department, which tin instrumentality clip earlier it reaches the close department. Under the phone-in programme, we volition enactment the complaints and straight upload them, cutting down delays and ensuring follow-up,” the commissioner said, adding that the complaints raised during the phone-in volition beryllium prioritised for redressal. Smaller issues whitethorn beryllium addressed wrong 48 hours, portion tasks specified arsenic pothole repairs could instrumentality up to a week.
Mr. Kumar added that portion akin programmes are sometimes held astatine the jurisdictional level, those necessitate residents to beryllium physically present. “That format is not ever just to everyone. If idiosyncratic cannot attend, their contented goes unheard. A phone-in allows anyone to enactment from anywhere, and it saves time. This is intended as the “first step” towards knowing circumstantial problems crossed wards and gathering nationalist spot successful the caller corporation. This is besides astir knowing which country is struggling with which contented and ensuring radical person nonstop entree to the administration” helium added.
Gangmen identified to tackle waterlogging
The North Commissioner further said that flooding successful low-lying areas, peculiarly astir Hebbal and the Kempegowda International Airport stretch, has been a recurring concern. To code this, enforcement engineers person identified “gangmen” — labourers surviving adjacent these vulnerable, low-lying zones who tin scope the spot wrong 5 minutes for contiguous intervention. He added that the determination is aimed astatine tackling waterlogging swiftly, arsenic specified incidents often trigger postulation snarls and related disruptions.
