3 months ago
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NEW DELHI
Promising faster grievance redress and greater transparency, Chief Minister Rekha Gupta connected Saturday launched the ‘CM Jan Sunwai Portal’, a unified integer level that allows residents to registry complaints related to each Delhi authorities departments.
Speaking astatine the inauguration, Ms. Gupta said citizens tin present lodge complaints concerning the Municipal Corporation of Delhi (MCD), the Delhi Development Authority (DDA), the Delhi police, and each different departments connected 1 platform. “The strategy has been designed to beryllium elemental and user-friendly, ensuring that citizens tin submit grievances without method difficulty. Complaints, jurisdictions and departmental officers person already been mapped wrong the system,” she said.
The Chief Minister noted that upon assuming office, she recovered that portion aggregate platforms for filing complaints existed, determination was nary effectual monitoring mechanics to guarantee timely resolution. “Complaints were often transferred betwixt departments without clarity for applicants regarding timelines oregon levels of action. The CM Jan Sunwai Portal and app person been introduced to code this gap,” she said.
Complaints tin beryllium registered done 4 modes – the online portal, a mobile app, a dedicated telephone centre (1902), and offline submission astatine the Chief Minister’s Office. A three-tier grievance redress mechanics has been introduced comprising the Grievance Redressal Officer (GRO), Appellate Authority (AA), and Final Appellate Authority (FAA).
According to an authoritative statement, each ailment volition beryllium assigned a unsocial notation ID with SMS updates astatine each stage. Citizens tin supply feedback, and cases receiving antagonistic feedback volition beryllium automatically escalated to guarantee accountability. Ms. Gupta said carnal Jan Sunwai sessions volition proceed alongside the integer system. “The portal symbolises a authorities committed not lone to listening, but besides to delivering timely solutions,” she added.
The authorities besides launched caller IT initiatives and an asset absorption portal, which volition supply accusation connected land, buildings, availability, and encroachment. It besides integrated e-District services with the Common Service Centre (CSC) network. Over 7,000 progressive CSC centres across Delhi volition supply services specified arsenic income, caste, and residence certificates, arsenic good arsenic commencement and decease certificates, on with other services linked to societal welfare, labour, and education.
