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The Central Board of Secondary Education (CBSE) connected Sunday (May 24, 2026) said it volition contented refunds to students who were overcharged during the people 12 post-result process owed to method issues.
This comes a time aft Union Education Minister Dharmendra Pradhan sought a elaborate study from the CBSE implicit complaints of method glitches faced by students during the re-evaluation process.
In a notice, the CBSE said that connected May 21 and 22, definite method issues led to incorrect interest deductions successful immoderate cases portion students were applying for scanned copies of evaluated reply books, it said.
"In immoderate instances, excess outgo was deducted, portion successful others, lesser amounts were charged," it said.
The CBSE said that successful each cases of excess payment, the "exact excess amounts shall beryllium refunded to the aforesaid outgo method which was utilized for payment".
"Similarly, successful cases wherever lesser outgo was deducted, candidates shall beryllium informed separately regarding outgo of the equilibrium amount, if required," it said.
"Scanned copies of the evaluated reply books shall beryllium provided successful each specified cases, without candidates being required to taxable caller requests," it added.
On Wednesday (May 20, 2026), Mr. Pradhan took superior cognisance of issues related to server downtime, outgo gateway glitches and operational lapses reported during the process, sources said.
In a connection issued connected Saturday (May 23, 2026), the CBSE had said that it was monitoring each reported issues and taking corrective measures, including hold of timelines and method interventions.
"Parents and students are requested not to consciousness anxious if they person encountered specified issues. The precise intent of the verification and re-evaluation mechanics is to code genuine concerns successful a structured and just manner," the connection said.
It had said that owed to exceptionally precocious postulation connected the portal, immoderate method disruptions were experienced during highest periods.
